Shipping & Returns
For any questions please contact us by emailing firstname.lastname@example.org or by calling 707-368-5368.
No matter which way you ship, remember to make sure that someone 21 or older is available to receive your package on the first delivery attempt. Please visit our FAQ page "Where We Ship" to ensure we can ship to your state.
Summer Shipping 2023
Preserving the integrity of your wine during shipping is a responsibility we take very seriously at SommSelect. Summer Shipping is now activated! Read on for more details:
Due to the extreme heat that persists for the majority of the summer season, we will not be offering shipping to these states from June-August. All orders shipping to these states will automatically be placed on Summer Hold for a flat fee of $25 and shipped in the fall when the temperatures have decreased and it is safe to ship. This includes Wine Shop, Concierge, Build a Case, and Wine Club shipments.
Hold States: Texas, Florida, Georgia, North Carolina, South Carolina, Oklahoma, Louisiana, Kansas and Nevada.
Safe Summer Shipping:
For non-Hold States, will continue to ship orders while taking additional precautions to protect your wine during transit. If the average temperature in your state exceeds 85 degrees, there will be a temporary Extreme Heat Hold placed on all orders traveling to the state. These shipments will be released as soon as temperatures have dropped below 85 degrees. This applies to all Wine Shop, Concierge, Build a Case, and Wine Club shipments.
Every Monday, our team evaluates the 7-day forecast from the National Weather Service to determine if we can ship wine safely to your state. When temperatures reach 85 degrees, Climate Controlled Ground shipping cannot guarantee your wine will be safe in transit. If it is not safe to ship, we will hold until the following Monday, when temperatures will be re-evaluated.
If your state is under an Extreme Heat Hold, you'll be notified via email. You will receive tracking information for your wine when it has been deemed safe to ship.
Please click on the paragraph header to see what states are currently on Extreme Heat Hold.
Summer Hold (For Non-Hold States):
$1 Per Bottle + Pre-Paid Shipping
Your wine will be held in our climate-controlled warehouse for shipping in the Fall. Due to the volume of Summer Holds, requests for earlier shipments cannot be granted.
Please allow 7-14 days for orders to be processed by our fulfillment center. We use a third-party shipping company to get your wines to you.
Ground orders are packed and shipped out on Monday and Wednesday. When orders are processed an automatic email will be sent to you which includes tracking information. Tracking information will update once the national carrier has possession of the package. Flat rate fee of $20.
*Only available in states West of the Rocky Mountains.
Climate Controlled Ground
With the Climate-Controlled Ground shipping method, wines are packed and shipped each Friday in a climate-controlled truck headed to the local shipping gateway in your region. Tracking information is sent to customers via email once the package is labeled by our 3rd party shipping company. Once the package arrives at the local shipping gateway, your wine is handed off to your local carrier for its final transit via standard ground to your delivery address; this is when your tracking information will update. Total time for delivery from the time the package leaves our warehouse is approximately 5 to 10 days, assuming there are no delays. Flat rate fee of $25.
*Only available in states East of the Rocky Mountains.
Build a Case:
Is a $10 monthly subscription that allows you the flexibility to build a custom case of wine. Build a Case members have 60 days to complete their case. Once a case is completed at 12 bottles or hits the 60-day holding period, the wine in stock, it will be shipped. For more information on how our Build a Case program works, please click here.
Arizona - Wine2U is a refrigerated wine delivery service used for all orders shipped to AZ. These orders are shipped on Fridays with our Climate Control Ground orders.
Texas - Premium Wine Delivery or PWD - keeps orders in a climate-controlled environment for their entire journey. You will receive an email from PWD which includes a tracking number, and they will also contact you personally to arrange delivery when it is convenient for you! These orders are shipped on Fridays with our Climate Control Ground orders.
Alaska & Hawaii - All orders shipping to Alaska and Hawaii will be shipped via 2-Day Air, and shipping rates will be calculated based on carrier rates.
Local pickups are available to our local Bay Area community via appointment only.
Please schedule your pick-up at least 2 business days in advance to ensure that there is someone at the office to coordinate your pick-up and the warehouse has sufficient time to prepare your wines. If order(s) are not picked up within 60 days, they will be shipped to the address on file and standard shipping rates will apply.
To schedule a pick-up please click this link: https://calendly.com/sommselect-185/15min
For more details regarding Local Pick-up, please visit our FAQ Help Desk.
Have a question about our shipping options?
Check out our FAQ Help Desk for more information about, well, everything!
Please reach out to our customer service team if you have a shipment that was returned to us and we will be happy to assist you with your order.